RETURN POLICY

RETURN POLICY

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RETURN POLICY


Our policy lasts for 14 days. If 14 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.

To qualify for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers or magazines cannot be returned. We also do not accept intimate or sanitary products, dangerous goods or flammable gases or liquids.

Other items that cannot be returned:
* Gift cards
* Downloadable software
* Some health and personal care products.

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

There are some situations in which only a partial refund is given: (if applicable)
* Books with obvious signs of use.
* CDs, DVDs, VHS tapes, software, video games, cassettes or vinyl records that have been opened.
* Any item that is not in its original condition, is damaged or is missing some parts for reasons that are not due to an error on our part.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also inform you of our decision to approve or reject your request.
If your request is approved, your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Late or missing refunds (if applicable)
If you have not yet received your refund, first check your bank account.
Then contact your credit card company, as there may be a delay before your refund is officially sent.
Then contact your bank. Often there is some processing time before your refund is sent.
If after completing all these steps, you still have not received your refund, please contact us at contact@jennahnohr.com

Sale items (if applicable)

Only regular priced items can be refunded. Unfortunately, sale items are not refundable or exchangeable.

Exchanges (if applicable)
We will only exchange an item if it is faulty or damaged. If in this case you would like to exchange it for the same item, please email us and send your item to: contact@jennahnohr.com

Gifts
If the returned item was identified as a gift at the time of purchase and was shipped directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be sent to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver knowing that you have returned the item.

You will be responsible for paying your own shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged item may vary.

If you are sending an item with a value over £45, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the returned item