Frequently asked questions:
Covid-19: Do you still deliver?
Yes, we do deliver. A few days delay is possible depending on the country and city.
Delivery starts as soon as your order leaves our warehouse. In general, your order is processed within 24 to 48 hours (working days). You will receive your order within 10 to 12days (this time includes: processing of your order, manufacturing of your unique necklace + delivery time).
How do I know if my order is confirmed?
Once the order is placed, you will receive a confirmation email. If you do not receive any email, please check your junk mail. If you do not receive any confirmation, please contact our team ....... An email will also be sent to you when your order is shipped.
Can I change/edit my delivery address?
We ask our customers to add a valid address when ordering. Once your order is processed NO changes will be possible.
Why should I put my phone number when I order?
It is not mandatory but recommended. Your phone number will only be used by the delivery person if he cannot find the delivery address. This will prevent your package from being returned to the depot.
My product is defective/damaged, what should I do?
As soon as you receive your order, you have 24 hours to send us photos/videos on our following email address: firstname.lastname@example.org. Once our service has analysed the content, a new product will be sent to you free of charge.
I made a mistake with my first name when I ordered, can I change it?
Each necklace is unique and made to measure. NO MODIFICATIONS will be possible after you have placed your order.
I still haven't received my order?
Please contact us at email@example.com and we will help you trace your package.
Can I bathe/wash with my collar?
Yes, our collars are made of stainless steel and can be used in water (shower, sea, pool). However, we advise our customers to remove them so that their jewellery keeps its shine much longer.
If you have any further questions, please do not hesitate to contact us by email: firstname.lastname@example.org. Our team will answer you as soon as possible.